FREQUENTLY ASKED QUESTIONS

I tried to collect the questions people ask me the most and give you a good answer to it. However, you're always welcome to contact me directly via alex@vektorlabs.de anyway! Feedback is always appreciated and I'll try to assist you.

Something is wrong! I want my money back!

Fine with me. But I'm the wrong person to talk to, sales is handled by Samsung only. Please use the Samsung customer support to claim a refund:

https://help.content.samsung.com/csweb/main/ticketGate.do

You can always contact me for help and support on technical issues. Most of the time, there's a simple trick to make things work. I'm always happy to assist, but I have no influence on sales related matters.

I can't install, it gives me an error!

Most of the time, that's due to a cache problem in your Gear Plugin/App on your cellphone. Here's a troubleshooting advice
from Samsung:

   Step 1. Open Application Manager on smartphone
   Step 2. Find the Gear/Galaxy Plugin
   Step 3. Press FORCE STOP.
   Step 4. Click Storage and Press Clear Data and Clear Cache.
   Step 5. Uninstall Watchface and Reinstall, reboot watch.

If that doesn't do the trick, please contact me directly!

Your voucher codes aren't working!

The engine I built to provide you with voucher codes will not give you used codes. Also, it won't give you a code at all if all codes for your country were already taken by someone else. So there's nothing wrong with the voucher you received, the problem is to be located elsewhere.

I tried, but Samsung won't tell me the meaning of specific error codes the store gives you. You'll have to contact Samsung yourself to find out what's going on. Go to this page and do a 1:1 inquiry, telling them about the problem:

https://help.content.samsung.com/csweb/main/ticketGate.do

I want to customise your watch face myself. Can I get the GWD file?

Yes, you can do that. I won't provide my GWD files for public use, but you can request a specific GWD file. However, please note:

This is for PERSONAL USE ONLY. You may NOT redistribute or share the file or any of its components in ANY way. That's illegal and I'll come after you.

Also, I can't give support to custom builds. So if you want to mess with it, you're on your own.

Here's what you need to do to request a file from me:

• Write me an email or contact me via Facebook
• Faces for sale: prove that you bought the face (send a photo of your watch running the face)
• Tell me WHY you want the file

If you don't include any of this information, I won't respond. And if my face shows up anywhere except on your very own watch, you're in trouble. I'll find out. Don't abuse my trust.

I gave you a very bad rating because your watch face was missing some minor feature, which of course I knew before I bought it. Now I feel bad about it. What can I do?

You can change your rating any time. I'd appreciate it. Especially if I fixed the issue that led to your rating.

Can you make me an individual watch face?

No, I can't do that. I need to earn my living just like everybody else, and you wouldn't want to pay 1.500 $ for a watch face running on a 400 $ watch. But that's what I'd have to charge in order to be profitable.

Besides, providing you with the final product is difficult. You'd have to install it manually on your watch via the GalaxyWatchSoftware app. It would make you go through a lot of discomfort installing it and setting it up properly. Also, the custom watch face wouldn't integrate well into your system, and it could get overwritten by future updates.

If you want to suggest a feature to one of my existing faces, I'd be more than happy to hear about it.